8mbe Privacy Policy

1. Information We Collect

8mbe may collect various types of information to provide its services. This information comes from two main sources: (a) what you provide directly, and (b) what is collected automatically while you use our services.

1.1 Information You Provide

• Full name, date of birth, and national ID details (for age verification)
• Email address and mobile number
• Residential address
• Account login details (username and password — stored in encrypted form)
• Financial transaction details such as bKash, Nagad, or Rocket numbers (for verification only; full details are not stored)
• Information provided during customer support interactions

1.2 Automatically Collected Information

• IP address and device type and identifier
• Browser type and version
• User behavior and activity logs on the platform (gaming history, deposit and withdrawal records)
• Session data collected through cookies and similar technologies

2. Purpose of Using Information

8mbe uses the information collected for the following legitimate purposes:

• Service delivery: Managing accounts, processing deposits and withdrawals, and keeping gaming services active.
• Identity verification and age confirmation: To enforce the rule that only individuals aged 21 and above may use our platform.
• Security and fraud prevention: Detecting and preventing unauthorized access, suspicious transactions, and fraudulent activity.
• Customer support: Resolving your questions and complaints.
• Service improvement: Analyzing user experience to improve the platform.
• Responsible gaming: Identifying signs of excessive gambling behavior and taking protective measures.
• Communication: Sending important account-related information and updates (marketing messages only with your consent).

3. Cookies & Tracking Technologies

8mbe uses cookies and similar technologies to make your browsing experience smooth and personalized. Cookies are small text files stored on your browser or device.

• Essential cookies: Required for the core functionality of the platform — these cannot be disabled.
• Functional cookies: Remember your preferences and settings (such as language selection).
• Analytics cookies: Used to understand user behavior — helpful for improving our services.

You can manage cookies through your browser settings. However, disabling certain cookies may cause some features of the platform to not work properly.

4. Sharing Information with Third Parties

8mbe does not sell or rent your personal information. Information may be shared with third parties in the following limited circumstances:

• Service providers: Trusted partners for essential services such as payment processing (bKash, Nagad, Rocket), technical infrastructure, and customer support — they operate under strict confidentiality agreements.
• Game providers: Providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may receive the minimum data necessary to operate their games.
• Legal obligations: Information may be disclosed to comply with court orders or legal requirements.
• Protection of the organization: Relevant authorities may be notified in cases of fraud or illegal activity.

5. Data Security Measures

8mbe applies the highest industry-standard technical and organizational measures to protect your information. Our security framework includes:

• SSL/TLS encryption: All data transmission between your browser and our servers is encrypted.
• Database encryption: Stored sensitive information is kept in encrypted form.
• Access controls: Only authorized personnel have limited access to the information they need.
• Regular security audits: Periodic tests are conducted to identify system vulnerabilities.
• Firewall and intrusion detection systems: Active monitoring to prevent unauthorized access.
• Two-factor authentication (2FA): An additional layer of protection for account security.

Please note that no transmission of information over the internet or electronic storage is completely secure. Even though we take maximum precautions, we cannot guarantee absolute security. In the event of any security breach, we will notify affected users in a timely manner.

6. Data Retention Period

8mbe retains your information only for as long as necessary. The retention period is determined based on the following:

• The duration your account remains active — some relevant information may be kept for a period even after the account is closed.
• Financial transaction records — retained long-term to meet legal and regulatory requirements.
• Certain information may be kept for an additional period for fraud prevention and security purposes.
• Mandatory retention periods as required by applicable law.

Once the designated period ends, information is securely and permanently deleted or anonymized.